Privacy Policy

Who we are

This website, drankitapundir.com, is operated by ACORD Clinics, the practice of Dr. Ankita Pundir (MD, Dermatology), at 2nd Floor, Lotus Tower, Thana Chowk, Basharatpur, Gorakhpur – 273004, Uttar Pradesh, India. In this policy, "we", "us" and "our" mean ACORD Clinics.

Information we collect

• Enquiry details you give us: your name, phone number, the skin or hair concern you describe, and your preferred call time, when you use our appointment request forms or the pop-up form.
• Messages you send us on WhatsApp or by phone, when you choose to contact us that way.
• Website usage data collected automatically through cookies and similar technologies: pages visited, device and browser type, approximate location, how you reached the site, and which advertisement or campaign brought you here.

How we use it

• To reply to your enquiry, call you back and arrange an appointment.
• To understand how the website is used and to improve it.
• To measure and improve our advertising, including showing our ads to people who have visited this website.

We do not sell your personal information.

Advertising and analytics tools

We use Google Analytics and Google Ads (Google), and the Meta Pixel (Meta, for Facebook and Instagram). These tools use cookies and similar technologies to record visits and actions on this website, such as viewing a page or tapping a WhatsApp, call or form button. The advertising platforms can see the pages you visit on this website, which may indicate the services you looked at.

We do not deliberately send the details you type into our forms, or any medical information, to these advertising platforms. Please do not include sensitive medical details in the forms. You can share them with the doctor directly during your consultation.

Who else handles your information

• WhatsApp (Meta): when you continue to WhatsApp, your messages are handled under WhatsApp's own terms and privacy policy.
• Our hosting and business tools: this website is hosted on Vercel, and enquiry details are recorded in a business tool used by our care team to follow up.
• Google and Meta, as described above.
• We may disclose information where the law requires it.

How long we keep it

We keep enquiry details for as long as needed to respond to you, arrange and follow up on care, and meet our record-keeping obligations. Website analytics data is kept for the period set in the analytics tools.

Your choices

• You can ask us to correct or delete the enquiry details you submitted by calling us on +91 91980 43636 or messaging us on WhatsApp.
• You can block or delete cookies in your browser settings. The website will still work.
• You can manage how Google and Meta use your data for ads in your Google Ads settings and Meta Ad preferences.

Security

The website is served over HTTPS and we take reasonable steps to protect the information you share. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Medical advice

Content on this website is for general information and is not a diagnosis or a substitute for an in-person consultation. Individual results vary.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact us

Questions about this policy or your information: call or WhatsApp +91 91980 43636, or visit us at 2nd Floor, Lotus Tower, Thana Chowk, Basharatpur, Gorakhpur – 273004.